1. Who we are and scope of this Policy
Afrihome Solutions Limited provides consultancy, engineering, design, construction and operational support services relating to water, wastewater and sanitation systems. For purposes of applicable privacy law, Afrihome Solutions Limited is the organization responsible for personal information collected through this website and our project enquiry channels unless another arrangement is expressly stated.
This Policy applies to visitors to afrihomesolutions.com, people who contact us, prospective and existing clients who submit enquiries through the website, and other individuals whose personal information we receive in connection with those interactions.
2. Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity and contact information: name, organization, email address, telephone number and other contact details you provide.
- Project and enquiry information: service requested, project type, location, project stage, estimated scale, project description and other information submitted through our forms or communications.
- Files and attachments: documents, plans, photographs or other files you choose to attach to a project enquiry.
- Technical information: IP address, browser type, device information, operating system, approximate location derived from IP, referring page and website interaction data.
- Cookie and analytics information: information generated through cookies or similar technologies where permitted and, where required, with your consent.
- Communications: records of emails, enquiries, feedback and other correspondence with us.
Please do not send us sensitive personal information, confidential third-party information or special category data unless it is genuinely necessary for your project and you are authorized to provide it.
3. How we use personal information
We may use personal information to:
- receive, assess and respond to project enquiries and consultation requests;
- communicate with you about services, proposals, projects and follow-up questions;
- prepare quotations, proposals, scopes of work or other pre-contract documentation;
- deliver and administer services where you become a client;
- maintain the security, availability and integrity of our website and systems;
- measure website performance and understand how our website is used;
- meet accounting, tax, legal, regulatory, insurance and record-keeping obligations;
- establish, exercise or defend legal claims;
- prevent fraud, abuse, spam and other unlawful or harmful activity; and
- send communications you have requested or consented to receive.
We do not sell personal information or use personal information submitted through project enquiries for unrelated third-party advertising.
4. Legal bases for processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
- Consent: where you have freely given permission, including for optional analytics or marketing where required.
- Contract and pre-contract steps: where processing is necessary to respond to your request, prepare a proposal or perform an agreement with you.
- Legitimate interests: where necessary to operate, secure and improve our business and services, provided those interests are not overridden by your rights.
- Legal obligation: where processing is required by applicable law or a lawful regulatory requirement.
- Legal claims and public interest: where permitted by law and necessary for the establishment, exercise or defence of legal claims or other recognized public-interest grounds.
Our privacy practices are intended to align with applicable requirements of the Kenya Data Protection Act, 2019 and, where relevant to individuals in other jurisdictions, principles reflected in laws such as the EU General Data Protection Regulation and UK GDPR.
7. International data transfers
Some service providers may store or process information in countries other than the country in which it was collected. Where applicable law restricts international transfers, we take reasonable steps to use an approved transfer mechanism or other legally recognized safeguards, such as contractual protections, adequacy decisions or another permitted basis.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, manage projects, comply with legal or accounting obligations, resolve disputes and enforce agreements. Retention periods vary according to the nature of the information, our relationship with you and applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.
9. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No website, email service or transmission method can be guaranteed to be completely secure, so we cannot promise absolute security.
10. Your privacy rights
Depending on your location and applicable law, you may have rights to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or erasure in circumstances recognized by law;
- object to or restrict certain processing;
- withdraw consent at any time where processing relies on consent, without affecting prior lawful processing;
- receive certain information in a portable format where applicable;
- object to direct marketing; and
- make a complaint to the relevant data protection or privacy regulator.
We may need to verify your identity before acting on a rights request. Rights are subject to legal limitations and exemptions. We will not discriminate against you for exercising a legally protected privacy right.
11. Children's privacy
Our website and professional services are intended for businesses, organizations and adults seeking engineering or consultancy services. We do not knowingly solicit personal information from children through the website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete it.
Third-party websites and services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Afrihome Solutions Limited is not responsible for the privacy practices or content of independent third parties.
12. Changes to this Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices. The updated version will be posted on this page with a revised effective or last-updated date. Where required by law, we will provide additional notice or seek consent for material changes.
13. Contact us
For privacy questions, requests or complaints, contact:
If you are in Kenya and believe your data protection rights have been infringed, you may also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya. Individuals in other jurisdictions may contact the competent privacy regulator in their country or region.